Shipment of my order
- How will my order be delivered?
As soon as we have received your order, our team in the warehouse will immediately process your order. After it has been carefully packed, we will offer your package at DPD parcel service which will deliver it to you.
- When do I receive my order?
If you have placed an order on workdays and paid before 4:00 PM, you will receive your order the following working day if the products are in stock. In other cases you will be informed about this.
- How much will be charged for the shipping costs.
By default we charge € 6, - ex. VAT per package of maximum 31.4 kg within the Netherlands. For the Wadden Islands a surcharge of € 7.50 ex. VAT per package on top of the standard shipping rate. We also ship abroad, the shipping costs vary by country. Look for more prices and information in the table with shipping costs or contact us .
- How can I track my order?
After your order has been shipped, you will receive a track & trace code. With this track & trace code you can follow your order on the DPD website.
- I am not present on the expected delivery date what now?
If no one is present at the time your order is offered by DPD at the specified address, they will try again at a later time and / or leave the driver with a non-home message on which you can read how you can still receive your package. receive.
Do you want to change the delivery time? Then you can indicate this at DPD .
- I do not want the package to be offered to the neighbors.
You can indicate at the time of order that you do not want your order delivered to the neighbors. This can be done simply by filling in your extra message.
- My order has been sent but I have not received anything yet.
It can happen in practice that something goes wrong during transport, no one was present at the time of delivery or any other form of miscommunication, so the delivery takes place later than expected. If your order is longer than 3 working days, please contact us .
It never happens, but in case your order is lost we will resend your order. If your package is damaged on arrival, we ask you to take photos of it and in case of damaged product (s) they can return. We will then resend it.
Return of my order
- Return request in case of defect / damage
Have you received your Orico products but are they damaged? How annoying! Despite good care, it can unfortunately happen in practice that a received product is damaged or defective on arrival. You can contact us so that we can discuss the incident with you. Often we can solve it without having to send something back.
- Shipping costs for return
If agreed that item (s) can be returned, the shipping costs for return shipping are at your expense. We take care of shipping costs for after delivery.
- How long does it take before I have a new product?
After your return shipment has arrived we will check it. If it is defective / damaged we will send you a new product. This process takes on average only 5 working days. This means that you will receive your new product within 7 working days.
- Broken on receipt
If you have received a faulty or incorrect product by mistake, we kindly request that you return it within 7 days of receipt. Please note : Please contact us before returning the defective product.
- Product warranty
Orico has a warranty period of 18 months after purchase of the product. If a defect occurs during this period during normal use, you can request a new replacement examplaar. You must return the defective item before sending a replacement sample. Note : Please contact us before you return the product to us.
- Improper use
If the defect is caused by a fall or water damage, if the item has been used improperly or if it is within the expected pattern in normal use, you can not claim repair or replacement.
- View time & reflection time
Private purchases fall under the "buy or distance" law. These do not apply to you as a business client. Keep in mind that you can not return the purchased goods if you are not satisfied with this.